CareLeap – Terms of Service

1. Introduction

CareLeap is operated by Melvyn Morrison, trading as CareLeap, in the United Kingdom. CareLeap provides digital independence support for young people living in residential care and the authorised staff and care providers supporting them.

These terms describe the responsibilities associated with using the CareLeap platform. Any separately agreed care-provider service agreement, subscription terms or data-processing agreement should be read alongside them. These terms do not remove any rights or protections that apply by law.

2. Purpose of CareLeap

CareLeap supports independence goals, weekly incentives, achievements, rewards, wishes and feelings, diaries, staff support, financial awareness and management dashboards. Features available to an organisation or user may depend on the agreed service and their authorised access.

The platform supports learning, reflection and gradual responsibility. It is not a substitute for direct care, statutory social-care services, professional advice or a care provider's own records and procedures.

3. Care Home Registration

Care providers register through CareLeap's agreed registration arrangements. The person registering must be authorised to act for the organisation and must provide accurate, up-to-date information.

The care provider is responsible for appointing authorised account administrators, managing staff access and ensuring that young people's access is appropriate to their care arrangements. Administrators must review access when responsibilities change or a staff member leaves, and arrange withdrawal of access where it is no longer authorised.

4. Young People's Accounts

Young people's accounts are created by authorised care home staff. Each young person receives individual login credentials for their own account. Care providers must ensure that account creation and use are supported by the appropriate authority, lawful basis and care arrangements.

Staff should explain access and appropriate use in a way the young person can understand, including who may view information under their care arrangements. Individual login credentials must not be shared. If a young person has difficulty accessing their account, they should speak to an authorised member of staff.

5. Goals, Achievements and Rewards

Care providers manage independence goals, achievements, incentives and rewards. They remain responsible for approving and providing incentives and rewards, explaining any conditions and ensuring that arrangements are appropriate, fair and consistent with care plans and safeguarding duties.

A recorded achievement, incentive or reward does not mean that CareLeap has issued money or guaranteed a payment or benefit. Questions about an individual goal or reward should first be raised with the responsible care provider. Any separately approved partner reward is subject to its stated availability and conditions.

6. Financial Information

CareLeap may record pocket money, savings and incentive information to support financial awareness and independence learning. These records are information about money; they are not a bank account or a transfer of funds.

CareLeap does not currently provide banking services, hold customer money or transfer funds. It is not a bank, Appointee or Deputy. Actual payments and money management remain the responsibility of the relevant care provider and other authorised parties under applicable arrangements.

Financial information on CareLeap is not regulated financial advice. Any future financial services would be delivered through an appropriately regulated financial-services partner, subject to separate terms, eligibility, Local Authority approval and safeguarding arrangements.

7. Privacy and Data Protection

CareLeap is committed to handling personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The Privacy Policy explains the types of information processed, the purposes of processing, the organisations involved and individuals' rights. Care providers must ensure that information they enter or authorise is processed lawfully and that appropriate information is given to young people and other affected individuals.

Data-controller and data-processor responsibilities must be established in the relevant agreements. These terms do not create a blanket consent to process personal information or restrict statutory data protection rights.

8. Safeguarding

CareLeap supports care providers but does not replace safeguarding procedures, professional judgement or statutory responsibilities. Care providers remain responsible for responding to concerns, reviewing information appropriately and following their own reporting and escalation procedures.

Do not rely on a diary entry, wishes and feelings response or other platform message to obtain urgent help or assume it will be reviewed immediately. Raise urgent concerns directly with an appropriate member of staff or the relevant emergency service. Call 999 in an emergency in the United Kingdom.

9. Acceptable Use

Users and care providers must use CareLeap responsibly and only within their authorised access. In particular, they must:

• Keep login credentials private and report suspected unauthorised access promptly to their administrator or CareLeap.
• Enter information accurately to the best of their knowledge and use content appropriate to the care setting.
• Not upload unlawful, abusive, discriminatory, threatening or otherwise harmful content.
• Not access another person's account, impersonate others or disclose personal information without appropriate authority.
• Not interfere with the service, introduce malicious software, bypass access controls or misuse platform information.
• Respect other people's privacy and intellectual property rights.

Concerns about misuse should be reviewed with the responsible care provider. Any restriction of access should be proportionate to the concern and consistent with applicable law, safeguarding obligations and the agreed service arrangements.

10. Account Management and Deletion

Care providers manage authorised access under their agreed account arrangements. Young people can ask an authorised staff member or manager for help with an account or deletion request. Users and care providers can also contact contact@careleap.co.uk to request account or personal data deletion.

Requests are reviewed with the responsible organisation and handled under applicable data protection law. Account closure does not necessarily mean that every record can be erased: information may need to be retained for legal, safeguarding or other applicable record-retention obligations. Where deletion is restricted, the responsible organisation should explain the reason.

See Request Account Deletion for guidance, and the Privacy Policy for information about individual rights.

11. Service Availability

CareLeap aims to provide a reliable service, but uninterrupted or error-free access cannot be guaranteed. Maintenance, updates, technical issues or circumstances beyond reasonable control may temporarily interrupt or limit access.

Where reasonably practicable, CareLeap will give notice of planned maintenance or significant changes affecting service access. Care providers should maintain appropriate alternative arrangements for essential care activities and safeguarding records rather than rely solely on platform availability.

Any specifically agreed support or service-level commitments are set out in the relevant care-provider agreement.

12. Intellectual Property

CareLeap branding, software and platform materials are owned by Melvyn Morrison, trading as CareLeap, or the relevant licensors, except for material owned by users, care providers or other third parties.

Authorised users may use the platform and its materials for the purposes of the agreed CareLeap service. They must not copy, distribute, sell or commercially exploit CareLeap branding, software or materials without permission, except where permitted by law.

Users and care providers retain ownership of content they supply, subject to the rights of others. They must have the necessary authority to supply that content. CareLeap may use it only as needed to provide the agreed service and in accordance with applicable data protection obligations and agreements.

13. Responsibility and Liability

CareLeap is responsible for providing its service with reasonable care and skill and in accordance with applicable law and the relevant service agreement. Care providers remain responsible for their care decisions, safeguarding processes, reward arrangements and information entered by their authorised users. These responsibilities do not remove CareLeap's own legal obligations.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nothing restricts mandatory consumer rights or statutory data protection rights and remedies.

Subject to those protections, responsibility for loss will be assessed under applicable law, including whether it was caused by a breach of duty and whether it was reasonably foreseeable. These terms do not impose a blanket financial cap or automatic exclusion of liability.

14. Changes to Terms

CareLeap may update these terms to reflect changes in the service, legal requirements or operating arrangements. The updated version and its effective date will be published on this page.

Where required by law or the relevant agreement, material changes will be communicated to affected care providers or users, with appropriate notice and any required agreement. Changes will not remove rights already accrued or override mandatory legal protections.

15. Governing Law

These terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to the user.

Nothing in these terms prevents a person from relying on mandatory rights or using a court or other dispute-resolution process available to them under applicable law.

16. Contact

For questions about these terms or the CareLeap service, contact: