Request Account Deletion

How to request account deletion

If you are a young person using CareLeap:

1. Speak to an authorised staff member or manager at your residential care home and request account deletion.
2. Alternatively, email contact@careleap.co.uk.
3. CareLeap will coordinate with the responsible care provider to review and process your request.

If you are a care home manager:

1. Use the authorised account management functions to request or perform account deletion.
2. Alternatively, email contact@careleap.co.uk with your request.
3. CareLeap will provide support with the deletion process.

What information may be deleted?

Depending on the request and applicable retention requirements, this may include:

• Account details and profile information
• Uploaded profile photographs
• Goals and achievements
• Incentive charts and rewards
• Wishes & Feelings responses
• Diary information
• Associated account records

Information that may need to be retained

Some information may need to be retained where required by law, safeguarding obligations or applicable record-retention requirements.

Where deletion is restricted, the responsible organisation will explain the applicable reason.

How long does deletion take?

Requests will be handled without undue delay and in accordance with applicable UK data protection legislation. Where UK GDPR applies, requests will generally receive a response within one month, subject to permitted extensions.

Subscription cancellation

Care homes ending their subscription will have a planned 30-day period to export their records before deletion takes place under the agreed retention arrangements.